Wellmade Systems

Work

The problem, the decision and how it runs now.

Each case study describes what was happening before, what was in the way, what we designed and what changed. Client names are withheld where confidentiality applies.

Service dispatcher on a headset taking notes while desk phones ring
Production supervisor checking a clipboard on a small manufacturing floor
Restaurant owner in a back office working through a pile of invoices
Warehouse owner and dispatcher looking at one screen together, relieved

OPERATIONS / AUTOMATION

From manual intake to one connected workflow.

A disconnected intake and follow-up process redesigned into a centralized system with automated routing, notifications and reporting.

Industry
Professional services
Service
Automation
Client
Regional services company
Read the case study
Practice manager at a clinic front desk with stacks of paper charts

OPERATIONS / BUSINESS SYSTEMS

Replacing spreadsheet operations with a custom business system.

A company running daily operations across a dozen shared spreadsheets moved to one internal platform designed around its real process.

Industry
Field operations
Service
Business Systems
Client
Multi-location operations company
Read the case study
Shop owner checking inventory on a tablet behind the counter

SAAS / UX-UI

Redesigning a B2B SaaS dashboard around how customers actually work.

A capable analytics product with a confusing first session, rebuilt around the three decisions customers log in to make.

Industry
Software
Service
UX/UI
Client
B2B analytics platform
Read the case study
Practice manager at a clinic front desk with stacks of paper charts

BUSINESS SYSTEMS / UX-UI

Building a custom client portal for a professional services company.

Client email volume redirected into a secure portal for documents, payments, status and requests.

Industry
Professional services
Service
Business Systems
Client
Professional services firm
Read the case study
Warehouse owner and dispatcher looking at one screen together, relieved

AUTOMATION / INTEGRATION

Connecting CRM, payments and project management into one workflow.

Three systems that each held part of the truth, connected so a closed deal becomes a funded, staffed project without manual entry.

Industry
Creative services
Service
Automation
Client
Growing agency
Read the case study
A hand plugging a patch cable into a working network rack

MANAGED TECHNOLOGY

Consolidating technology nobody was responsible for.

Hosting, DNS, email and software accounts spread across former vendors and personal logins, brought under one owner.

Industry
Consumer services
Service
Manage
Client
Growing multi-brand company
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Get started

Your situation is probably on this list.

Tell us what is happening now. We'll tell you what the work actually is.

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Step one

What are you trying to improve?

Pick the one that sounds most like your business. You can explain the rest in your own words next.